Joshua Lyman, Co-founder
There’s an exciting new feature of Outreach that we’re pleased to announce.
You’ve always been able to tweak the NPS survey question, but sometimes you want to know how customers are feeling about you a week later, two weeks later, or even six months down the road. And while the Net Promoter Score® question is powerful, sometimes you need some insight into other aspects of your business.
That’s why we built Custom Campaigns, a new feature of O3's Outreach that not only lets you ask custom questions, but also lets you auto-schedule a series of text surveys to go out on a timed basis. Get rich information from your customers, stay top of mind, and make your job even easier.
Here’s an example campaign:
| Type | Timing | |
| Question #1: | NPS Survey |
Right After Service |
| Question #2: | CSAT (Cust. Satisfaction) |
2 weeks later |
| Question #3: | Anything we can do? Yes/No | 3 months later |
We believe in the power of fast, tailored customer insights and think that custom campaigns will be a boon to improving the relationship with your customers. So we’re opening the feature up to everyone for the first 30 days, to let you experiment with how this can help out your business.
To get started with custom campaigns, sign up today or give us a call at (346) 333-0103 to get a custom question or custom campaign set up. Once it’s set up, you’ll be able to choose campaigns and questions in your dashboard and begin enjoying the new understanding coming in from your customers.
Can’t wait to see what you do with it!
Joshua